StickFix Return, Refund, and Warranty Policy

Mail-In Repairs

Warranty Coverage:

  • StickFix offers a 60 day warranty (60 Day Money-Back Guarantee) covering defects in materials or workmanship that occur during normal use of the product/service.

Exclusions:

  • Damage resulting from improper use, abuse, or neglect.

  • Accidental damage or damage caused by unauthorized modifications.

  • Third-party modifications (not performed by StickFix), including back paddles/buttons, modified triggers, recoil mods, LED lights, cosmetic mods, profile selectors, etc.

  • "Scuf" accessories and modifications are not covered under warranty.

  • Devices that have a previous repair attempt or have been compromised are not covered under warranty.

  • Products/services not purchased directly from StickFix.

  • The "Jump the Repair Queue" option is not eligible for a refund under any circumstances.

Warranty Process:

  1. Contact Us: Email Support@StickFixRepair.com within 60 days of purchase. Include your order number and a detailed description of the issue.

  2. Evaluation: We may request additional details or evidence of the defect.

  3. Resolution: If covered under warranty, we will repair or replace the product/service. Refunds may be considered if repair or replacement is not possible.

  4. Return of Product: If necessary, you may be required to return the item. Return shipping instructions will be provided. Return shipping may be at the customer's expense.

Unable to Repair:

  • If a device is deemed unrepairable, we will contact you with available options, which may include a partial refund and return of the unrepaired item.

General Diagnostic Repairs:

  • The "General Repair" service is a diagnostic fee that covers the time and labor required to assess the condition of your device.

  • This fee is non-refundable but will be applied toward the total cost of your repair if you choose to proceed after diagnosis.

  • Payment of the diagnostic fee does not guarantee a successful repair. If the device is deemed unrepairable, the diagnostic fee remains non-refundable. Our staff will reach out with options.

  • Customers have 14 days to approve or decline the repair after receiving a diagnosis. Lack of response may result in the device being returned or subject to storage fees.

New Controllers

Returns and Refunds:

  • Returns accepted within 60 days of receipt. Customers may be responsible for return shipping.

  • The "Expedited Build Speed" option is not eligible for a refund under any circumstances.

Defective Products:

  • Covered under a 60 day warranty against defects.

  • Contact us within 60 days of delivery for damaged or defective units. We will provide return instructions and offer a repair, replacement, or refund upon verification.

Wrong Item Received:

  • Contact us within 30 days. We will provide return instructions and send the correct item upon verification.

Change of Mind:

  • We do not offer returns or refunds for change-of-mind purchases.

Repair Parts

Returns:

  • Returns are only allowed if the product is unused and unopened. Due to the nature of repair parts often requiring soldering or installation, we cannot accept returns once the packaging has been opened or the part has been used.

  • Eligible returns must be initiated within 14 days. Customer pays return shipping.

Defective or Incorrect Parts:

  • Contact support immediately. Items determined to be defective or incorrect can be exchanged within 14 days.

General Conditions

Right to Refuse Service:

  • StickFix reserves the right to refuse or cancel any order at our discretion and for any reason, including but not limited to a history of abusive behavior, excessive warranty claims, or chargebacks.

  • If an order is refused or canceled, we will notify the customer and refund any applicable payments not associated with non-refundable services.

Additional Payments & Storage Policy:

  • If additional payment is required after repair (e.g., for upgraded services, General Repairs, or unforeseen issues), StickFix will communicate with the customer regarding options and send a secure payment link once the repair is complete.

  • The customer has 14 days from the date of notification to resolve the balance or contact us.

  • If the outstanding balance is not resolved within this timeframe, the customer may forfeit ownership of the device.

  • Alternatively, storage fees may apply until the balance is paid and the device is shipped.

Additional Exclusions:

  • “Add-Ons” and shipping costs are not eligible for a refund.

  • Products/services not purchased directly from StickFix.

Return Process:

  1. Contact Support: Email Support@StickFixRepair.com with your order number and issue description.

  2. Authorization & Instructions: Once reviewed, you’ll receive authorization and return instructions.

  3. Return Shipping: Prepaid labels may be provided for defective or incorrect products. Otherwise, customers are responsible for shipping costs.

Refusal of Refund or Replacement:

  • StickFix reserves the right to refuse a refund or replacement at its discretion, including for misuse or issues outside policy scope.

  • Each request will be reviewed case-by-case, and customers will receive a clear explanation.

Undeliverable Shipments & Forfeiture Policy:

  • If a device is returned to us as undeliverable, we will notify you. You have 30 days to respond and update your shipping information.

  • Failure to respond within 30 days may result in forfeiture of the device.

  • Reshipment costs are the customer’s responsibility.

Approval and Retrieval Policy:

  • If repairs fall outside the original diagnosis, we will seek approval before proceeding.

  • If no response is received within 14 days, the device will be considered ready for return.

  • Return shipping costs may apply due to lack of response.

Damage During Return Shipping:

  • StickFix is not responsible for any damage that occurs during shipping due to improper packaging by the customer.

  • Customers are strongly advised to package all items securely.

Manufacturer Software Updates:

  • StickFix is not responsible for functionality issues caused by firmware or software updates after a repair or upgrade has been completed.

  • If such updates interfere with or disable modifications or repairs performed by StickFix, these outcomes are outside the scope of our warranty and refund policy.

  • These updates are outside our control, and StickFix cannot guarantee continued compatibility of repairs or modifications after such updates.

Chargebacks and Dispute Resolution:

  • By purchasing from StickFix, you agree to first contact our customer support to attempt to resolve any issues before initiating a chargeback or dispute through your payment provider.

  • Unauthorized chargebacks filed without contacting us may be contested with documentation of your transaction, communication, and our refund policy.

  • If a chargeback is initiated, all work on your order will be halted immediately until the matter is resolved.

  • We are committed to resolving all legitimate concerns in good faith and expect the same courtesy from our customers.

Last Updated 6/10/2025

Contact Information

For assistance, warranty claims, or return inquiries, contact us at:
Email: Support@StickFixRepair.com

By making a purchase on our website, you agree to and accept the terms above.